Frequently Asked Questions
SHIPPING
Our policy lasts 4 days. If 4 days have passed since you received your purchase and the return has not yet been reported, unfortunately we cannot offer you an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges for size or color errors are made for the same item with the required adjustments.
Customized purchases do not have returns or refunds. Each customer is entitled to only one exchange per purchase.
Shipping costs to return your item are at your own expense. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Customs costs to return your international item are at your own expense. Customs costs are non-refundable. If you receive a refund, the customs cost of the return will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
RETURNS
Our policy lasts 4 days. If 4 days have passed since you received your purchase and the return has not yet been reported, unfortunately, we cannot offer you an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges for errors in size or color are made for the same reference with the required adjustments.
Customized purchases do not have returns or refunds. Each customer is entitled to only one exchange per purchase.
Shipping costs for returning your item are at your expense. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Customs costs for returning your international item are at your expense. Customs costs are non-refundable. If you receive a refund, the customs cost of the return will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
WRITE US
📧 info@circe.com.co
💬 +57 3002002515